Compliance with all codes, licenses and laws
Don’t fall into the trap of hiring a company that is able to offer a cheaper price because they operate without a license, don’t ‘pull’ required permits, or don’t carry adequate insurance. Big Sandy Heating & Cooling is a licensed contractor and obtains all municipal and state permits as required. Big Sandy Heating & Cooling is insured for Workers Compensation and for liability insurance.
Compliance with codes and adequate insurance is important to you for liability reasons. If a worker is injured and the contractor is not insured, you can be held liable. Or, if there is an insurance claim due to a fire or an accident that is related to unlicensed work or work for which no permit was obtained, your insurance company may dispute the claim. You also want to avoid questions related to workmanship when you sell the house, which may end up costing you more than the original repair to correct.
Your children won’t ‘learn new words’ from our ‘family friendly’ technicians.
We employ only craftsmen who are not only highly skilled and technically qualified, but who also are a pleasure to have in your home. Each technician is instilled with a sense of pride in the company and they act in a professional and polite manner. Furthermore, they will either cover the floor where they work, walk with drop cloths or runners, or wear floor savers. And, when they are finished, they will clean up their work area instead of leaving the mess as others do.
You can avoid costly and inconvenient breakdowns through preventive maintenance
There is nothing quite so irritating as when something we depend on breaks down. Take the following maintenance related quiz:
|True or False:||The cost and inconvenience of most breakdowns can be avoided with proper maintenance.|
|True or False:||Every equipment manufacturer recommends annual maintenance to ensure proper operation.|
|True or False:||Every ten minutes that your gas furnace runs it unleashes the equivalent energy of 3.5 sticks of dynamite.|
|True or False:||If you drove your car for as many hours as a typical furnace runs, your car would have had enough time to drive almost 100,000 miles.|
All of the above statements are true and it is why Big Sandy Heating & Cooling puts an emphasis on annual preventive maintenance. The performance tune-up specialist who maintains your equipment will thoroughly check it for safety and operational efficiency, tune it up for maximum energy efficiency, and inspect it for potential faults. This saves you money by reducing your energy costs, by avoiding costly breakdowns, and by prolonging the life of your equipment.
Multiple Payment Options for Your Convenience
When the job is finished, you have the option of paying by cash, check, or any of the following options:
- Use a Credit Card
- Use Your Debit Card
- Use a bank draft through the federal ACH (Automated Clearing House) system
- Upon credit approval, you may also have the option of using our 90 Days / Same-as-Cash professional courtesy card
If you are in need of major repairs or just want to upgrade your existing equipment, we have convenient financing options available.
You have access to the best products and services because of our national affiliations and professional involvement
Big Sandy Heating & Cooling is an active member of multiple trade associations composed of the best heating and cooling contractors in the country. Out of these groups, Big Sandy Heating & Cooling has access to the best products in the country, cutting edge techniques and technology, and the best practices and training in the industry.
Ongoing safety training, drug testing and rigorous employment screening help ensure your family’s safety
When you invite a company to come into your home, you make yourself, your family, and your belongings vulnerable. Big Sandy Heating & Cooling takes this responsibility very seriously, which is why the technicians we hire are subjected to rigorous screening. The bottom line is that the only people who are hired are people that the owners and managers would feel comfortable having in their own homes with their wives and children present.
You can save money with discounts on repairs and reduced energy use
Big Sandy Heating & Cooling has a customer discount program available for you when you have your equipment maintained annually called our EPA. For a low annual rate, you will receive Priority Service, Discounted Rates and Special Savings plus two performance tune-ups during agreement term. This is a tremendous savings because you get all the discounts and benefits of the program plus the benefits of annual maintenance all for less than a major breakdown would cost.
In many cases the discounts and energy savings add up to more than the price of the EPA. When you think about the peace of mind that you will have in knowing your equipment has been checked for safety, proper operation and potential mechanical problems, the EPA is a fantastic value.
You can get service when you need it because of our focus on service instead of the easier new construction
In order to make certain that we have technicians available to meet your service needs when you need them, Big Sandy Heating & Cooling focuses on repair services and replacing equipment that breaks down rather than spreading itself too thin and getting involved in new construction. This commitment of time and resources means that when you have a problem, a repair specialist will be available to fix it.
Ongoing technical training + Experienced supervision + Office support = Top service for YOU
Our company is committed to the technical excellence of the service we provide you and, therefore, require our ‘champion’ technicians to attend regular training sessions. Besides the technician who actually does the repair, Big Sandy Heating & Cooling has highly competent and experienced field supervisors who, although you may never see, provide valuable backup to the technician. So, should a second opinion ever be required about a technical question, you don’t have to worry because the technician has highly qualified expertise to bring to each call.
Also, additional backup is available in the office to support the field technician on your job. Should a question arise about prior work performed for you, or if a part needs to be special ordered, the technician needs only to call to access that help.
When you combine all of this with the thoroughly stocked service vehicles, the cutting edge communication technology, the ‘family friendly’ service people and the rigorous employment screening, you can understand why we call the person who we deliver to your door a ‘champion’ technician.
Praise and criticism are equally important in helping us be our very best
We encourage you to talk to us
Everyone loves a compliment, and they’re important because they reinforce excellence. But, criticism is often more valuable, as it points to opportunities to serve you better. Therefore, if we have not performed to your satisfaction, or if something we’ve done has offended you, we ask you to let us know so we can make it right. As much as we try to ‘get it right’ the first time, we’re human and sometimes make mistakes. The difference, we believe, lies in our commitment to resolve them. So, talk to us. It’s the only way we can ensure your satisfaction. And, to us, that’s what matters most.